Contact Us
Whether you have a question about our reviews, want to report inaccurate information, need help with a responsible-gambling concern or are interested in working with us, we want to hear from you. paradise8casinoau.net is run by a small editorial team and we read every message personally.
1. Email
The fastest and most reliable way to reach us is by email:
We aim to respond to all enquiries within two business days, Australian Eastern Standard Time. For complex questions — such as bonus-term clarifications or partnership proposals — please allow a little longer.
2. What To Include In Your Message
To help us respond efficiently, please include the following details where relevant:
- A clear subject line summarising your enquiry (for example: "Correction request — bonus terms" or "Affiliate partnership enquiry").
- The page or article you are referring to (a direct link is ideal).
- Your question, feedback or correction in plain English.
- Your preferred reply method (email or phone, if you wish to share a number).
3. Types Of Enquiries We Handle
- Editorial feedback and corrections — if you spot inaccurate, outdated or unclear information, we will investigate and update where appropriate.
- Reader questions about Paradise 8 Casino bonuses, banking, games or general gambling topics in Australia.
- Responsible-gambling concerns — if you are worried about your own play or that of a loved one, see our Responsible Gambling page and contact Gambling Help Online on 1800 858 858 immediately for direct support.
- Privacy and data requests — to access, correct or delete personal information we hold about you, see our Privacy Policy.
- Partnership and media enquiries from operators, software providers and journalists.
4. What We Cannot Help With
We are an independent review site, not a casino. We cannot assist with the following — for these matters you must contact the casino operator directly:
- Account registration, verification (KYC), login or password problems on a casino site.
- Deposits, withdrawals, bonus credits, wagering progress or VIP-tier disputes.
- Self-exclusion or account closure requests at a specific casino — these must go through that casino's own support team and/or through BetStop (betstop.gov.au).
- Game outcomes, jackpots or any other in-game matter.
5. Operating Hours
Our editorial team operates Monday to Friday, 9am to 6pm Australian Eastern Standard Time, excluding public holidays. Messages received outside these hours are still read and queued for the next working day.
6. Postal And Legal Notices
For formal legal notices and privacy-related requests under the Australian Privacy Act 1988, please email [email protected] with "Legal Notice" or "Privacy Request" in the subject line. We will provide the appropriate channel for service.